At Chartwell House, we believe in quality care. Care so good it’s unexpected. Care that leaves our residents feeling truly valued and empowered and their loved ones at ease and content.
Our exemplary care is complimented by a fine environment. Chartwell House, located in the charming coastal town of Broadstairs, Kent is designed with the highest quality interiors, nautical accents throughout and with a warm and welcoming atmosphere, built to enable our residents to live in comfort and tranquillity.
Known as the ‘jewel in Thanet’s crown’ and steeped in history, Broadstairs is a family orientated, coastal town on the Kent coastline, situated just between Margate and Ramsgate. Chartwell House is just a stone’s throw away from Westwood Cross Shopping Centre offering easy access to amenities and restaurants.
Chartwell House provides the highest standard of care with support tailored to the unique needs of every resident.
What sets us apart is our unwavering commitment to providing personalised, family centred care to each resident who comes through our doors. We cherish the intimacy of our tight-knit communities, allowing us to build genuine connections with our residents and their loved ones.
Welcoming Spaces
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Bistro
Ensuite Bedrooms
Hair & Beauty Salon
Hobby Room
Landscaped Gardens
Guest Always Welcome
Connecting Rooms for Couples
Bistro
The Bistro is where our residents can stop for a chat, read the papers, and enjoy a tea or coffee. It’s also the perfect place for a bite to eat when you visit.
Bistro
The Bistro is where our residents can stop for a chat, read the papers, and enjoy a tea or coffee. It’s also the perfect place for a bite to eat when you visit.
Ensuite Bedrooms
Residents’ bedrooms are beautifully decorated with quality furnishings. There’s storage for personal possessions and some ground floor rooms have a patio or terrace. We also know privacy is important, that’s why all our bedrooms are en-suite.
Hair & Beauty Salon
Our residents don’t need to go out to get their hair and beauty treatments. We have hairdressers, barbers, nail technicians and others who come to Chartwell House regularly.
Hobby Room
Residents use the hobby room to take part in events and activities. We have cake decoration classes, arts and crafts days, board game sessions and plenty of other activities to keep our residents engaged and busy.
Landscaped Gardens
Chartwell House’s landscape gardens are the ideal place to take a stroll or sit outside and enjoy the views. We also use our outside space for BBQs and many of our residents belong to the gardening club.
Guest Always Welcome
We are always happy to see residents with family and friends. Please enjoy the facilities and the friendly atmosphere here at Chartwell House.
Connecting Rooms for Couples
We have interconnecting bedrooms available for couples, each with their own individual ensuite bathrooms. Interconnecting rooms offer peace of mind and comfort for couples while still having the space and privacy when required.
Our Care
Boutique Care Homes provides the older generation with the highest standard of care and living, where care and support is tailored to the resident’s every need.
Residential Care
Residential Care by Boutique Care Homes redefines comfort, fostering a genuine sense of belonging to ensure every day is filled with joy and shared experiences. Our expert team empowers residents to live life the way they choose, ensuring they enjoy an experience as unique as they are.
Nostalgia Care by Boutique Care Homes offers specialist dementia care and celebrates each individual behind each memory, enriching lives with comfort and security. Our commitment goes beyond expectations, ensuring that every resident's journey with dementia is treated with respect and dignity.
Short Stays by Boutique Care Homes offer an immersive experience where every stay is more than a break; it's an opportunity to refresh, experience exceptional care and make friends in a vibrant community.
At Chartwell House, we believe care is more than just a service; it is a profound feeling of comfort, security, and genuine connection.
We strive to create an atmosphere where residents feel truly cherished and at home, surrounded by a caring community that supports their unique needs and aspirations.
And for their loved ones, we’re confident the moment they walk through our doors, they’ll get that feeling.
Wellbeing at Chartwell House
We see wellness as a way of life – nurturing the mind, body and soul. Our Life Enrichment Programme encompasses the six principles of wellbeing: Contribute, Grow, Reflect, Feel, Move and Connect, involving our team, residents, their loved ones and the community. Our dedicated team believe in creating special moments and promoting a fulfilling lifestyle for residents through meaningful and enjoyable activities.
We offer a range of group and one to one activities covering wellness, emotional, social, spiritual, physical and educational needs, delivering a life fulfilled. Request a brochure for more information
A Taste of Chartwell House
Food is an essential ingredient; we recognise its pivotal role in the overall wellbeing of our residents, positively impacting both physical and mental health. Collaborating closely with local suppliers, our chefs meticulously select fresh, seasonal produce to craft an enticing array of dishes.
Our daily menu is thoughtfully curated to accommodate specific dietary requirements, providing a range of options to suit a spectrum of tastes, ensuring a delectable dining experience for all.
At Boutique Care Homes, we believe in not only nourishing the body but also delighting the palate with a culinary experience that reflects our commitment to the wellbeing of our residents.
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Care Journey
Step 1 – Research Local Homes.
Embarking on your care journey begins with local research. There are lots of tools out there to assist you in this, from the Care Quality Commission (CQC) website cqc.org.uk to an independent review website carehome.co.uk and care home guides from your local authorities. Facebook is also a great tool to see what daily life is like at the care homes.
While researching, consider what type of care your loved one might need, since care homes offer many different services. ‘Residential care’ is for those who need support with personal care, ensuring independence is maintained where possible. ‘Dementia Care’ for those individuals living with cognitive impairment. ‘Nursing care’ is for more complex needs, with ‘Short Stays’ or ‘Respite Care’ for holidays, recovery, and recuperation from surgery or illnesses. It is also important to consider other factors such as location, price, and the lifestyle and activities programmes that are offered.
Once you have done your research, make a shortlist of your top three homes and proceed to step 2.
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Care Journey
Stage 2 – Make enquiries to your shortlist.
Now that you’ve narrowed down your options to a handful of potential care homes, it’s time to make enquiries. Boutique Care Homes offers a personalised approach to this process with dedicated Admissions Managers who are committed to guiding you through this delicate journey and will take the time to understand your unique circumstances, concerns, and preferences. Our Admissions Managers are experts in their field, with in-depth knowledge of our homes and the services we offer. They will be your main point of contact throughout the enquiry process, ensuring that your questions are answered promptly and thoroughly.
At Boutique Care Homes, we believe that visiting a care home is essential to truly understanding its environment and culture. That’s why we always encourage prospective residents and their loved ones to schedule a tour of our home. During your visit, you’ll have the opportunity to meet our team, explore our amenities, and get a feel for the unique atmosphere of our homes.
We recognise that choosing a care home is a significant decision, and we’re here to provide you with all the information and support you need to make an informed choice.
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Care Journey
Step 3 – Visit your care home of choice.
Visiting a care home for the first time can be an emotional experience, but it’s an essential step in finding the right fit for your loved one. Preparing for your visit can help alleviate some of the stress and ensure that you make the most of your time at the care home.
Start by making a list of questions and concerns that you’d like to address during your visit. This will help ensure that you cover all the important topics and get the information you need to make an informed decision. It’s also a good idea to discuss your loved one’s preferences and priorities with them beforehand, if they are not attending the first visit with you.
On arrival at our home, you will be greeted by our Admissions Manager who will be your dedicated advisor throughout your visit. The visit will usually last about an hour but can take longer if needed, as we understand what a big decision it is and want to ensure we answer all your queries thoroughly. The first part of the visit will involve sitting down with our Admissions Manager to explore your loved ones needs, their history, interests, and hopes for the future. This is important as it allows us to build an understanding of what makes them unique and allows us topersonalise the tour accordingly. You can also run through any questions you might have, which we will be happy to answer.
Following this, we will then begin the tour, which will take you around the home and be tailored to your specific needs. We will visit the community in the home that we have identified as being the best fit, and you will also have the chance to explore the rooms available. You will also see our key community areas, such as our Bistro and gardens. During the tour, you will get the chance to meet residents and speak with our team, including our Home Manager, Carers, Chefs and Activities and Housekeeping Team as desired.
After the tour, we will return to the private area where you can ask any further questions, and our Admissions Manager will then discuss in more detail the next steps of the journey. This will include information on what documentation is required to move into our care home, exploring your move-in preferences. Care fees will also be discussed, as will what you need to consider to fund care in the long term, and we will also give any further guidance you might need.
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Care Journey
Step 4 – Arrange a Care Needs Assessment.
After your visit, our admissions team will work with you to arrange a care needs assessment for your loved one. This assessment is an important step in the admissions process, as it helps us understand your loved one’s unique needs and develop a personalised care plan for them.
During the assessment, our experienced care professionals, often the Home Manager, will meet with your loved one to discuss their medical history, current health needs, and any specific care needs or preferences they may have. This will include evaluating your loved one’s mobility, cognitive function, dietary requirements, and overall health. The team will also ask for information on your loved ones past, their hobbies, and interests so that we can build a holistic picture of how best to support and engage them.
Based on the information gathered during the assessment, our team will develop a personalised care plan tailored to your loved one’s needs and preferences. This plan will outline the level of care and support your loved one will receive during their stay with us, ensuring that they receive the care and assistance they need to live comfortably and as independently as possible.
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Care Journey
Step 5 – Confirm a Move-In day and Pre-Move Preparations
Following the assessment, our Admissions Manager will contact you with the outcome of the assessment. It is at this point that we can provide a formal offer of residency, and we will confirm the move-in date with you, the room, and the care fee. If multiple rooms are available, you may wish to visit the home to select this in person with your loved one, if suitable.
Sadly, we are not always able to support those with highly complex or nursing needs. If that is the case, we will endeavour to make referrals to other homes that we could support.
Once the move-in date and room are confirmed, you will have access to our easy-to-use Admissions Portal, which will contain your personalised documentation to complete. Rest assured, our Admissions Manager will be on hand to support you with this and guide you through what is required.
Alongside completing the documentation, our Admissions Managers will be able to provide advice on what to pack, how to prepare, and, if needed, can even make recommendations to local resources to help with property sales or downsizing specialists.
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Care Journey
Step 6 – Move In Day
Move-in day is an exciting and emotional time for both you and your loved one, and our team is here to support you every step of the way.
When you arrive at our care home, you’ll be greeted by our friendly team, who will help you get settled in and answer any questions you may have. We’ll take the time to give you a tour of our facilities and introduce you to some of our other residents, giving you the opportunity to start building connections and friendships right away.
We’ll also provide assistance with unpacking and setting up your loved one’s room, ensuring that they feel comfortable and at home from the moment they arrive.
Throughout move-in day, our team will be on hand to provide any assistance or support you may need, whether it’s helping you navigate our facilities or addressing any concerns you may have. We understand that this is a big transition for both you and your loved one, and we’re here to make the process as smooth and stress-free as possible.
Move-in day is just the beginning of your loved one’s journey with us, and we’re committed to providing them with the highest level of care and support every step of the way. From personalised care plans to engaging activities and events, we’ll work with you and your loved one to ensure that they feel happy, comfortable, and supported in their new home, where you will also always be welcome.
Our Community
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Meet the Team
Meet the Manager, Diane
Diane has been a part of Chartwell House since its inception, bringing with her over 30 years of experience and a heartfelt passion for high-quality, compassionate care. Diane is committed to supporting families throughout their care journey and believes that caring for and being part of another person’s life journey is an immense privilege. Diane loves spending time with residents and takes the time to understand their values, needs, and preferences. Diane’s personal experiences drive her to provide the best person-centred care to residents, supporting them to continue to lead a fulfilled and enriched life while staying connected to their loved ones and the local community.
Jude has a wealth of experience working in care settings. Understanding the emotions and complexities of delivering and receiving care, she is fully committed to supporting families on their care journey. Jude is passionate about investing time and energy into promoting excellence in care and ensuring the very best for the residents she is entrusted to look after. Jude’s values are strongly aligned with Chartwell House and those of Boutique Care Homes. Her mantra is to do at least one good deed a day; with her positivity echoing through the home. Jude looks forward to supporting you and your loved one on your journey and welcoming you to the Chartwell House family.
Dad (age 91) has now been at Chartwell for four months. We looked at one other place, but Chartwell was off the scale in comparison in all respects. Being new and purpose-built, there is plenty of light and space in both the en-suite bedrooms and the multiple lounges, no steps to worry about, lovely gardens (Dad even has a private patio area), and everywhere is beautifully decorated. They offer so many activities, outings and events that residents are kept entertained and stimulated rather than just sitting in a circle watching TV, as seems to be the norm at many care homes. The staff are all lovely and as regular visitors you are welcomed at any time with drinks and homemade cakes and you can join in the many events. It really feels like an extended family home where grandchildren and even family pets can visit. I have no hesitation in recommending Chartwell to everyone. If you look around there first, I promise you won’t want your loved one to live anywhere else.
I cannot say how relieved I was to find such a wonderful care home to look after my husband, who is suffering from dementia. Wonderful, caring staff, clean modern rooms, especially love that as a family we can all have a meal together with him.
I cannot recommend this care home highly enough. Not only is it like going into a five star hotel, it is the truly caring and dedicated staff, from the top down, who make it truly exceptional. They go above and beyond. The spa bath is the highlight for my husband.
Carol (Wife of Resident)
CQC regulates
Chartwell House Broadstairs Ltd
to provide care at
Chartwell House
We haven't inspected this service yet
We checked this service was likely to be safe, effective, caring, responsive and well-led during registration.
Relive cherished memories at the Nostalgia Café at Chartwell House, Broadstairs. Held every first Monday, 11:30 AM – 1:30 PM. Call 01843 264 865 to learn more!
Join the Thanet Stroke Support Group at Chartwell House, Broadstairs. Held every second Tuesday, 2:30 PM – 4:00 PM, £3 per person. Call 01843 264 865 to learn more!
Come and Find us
Chartwell House Care Home is situated amongst an abundance of local amenities and transport links; and is just a stone’s throw away from Broadstairs, Ramsgate, Margate and Thanet.
Chartwell House offers personalised Residential Care, Dementia Care, and Short Stays. Recognised for award-winning care, our skilled team collaborates with health professionals, including District Nurses, to provide exceptional support. Residents benefit from tailored care plans and a welcoming, vibrant community, ensuring their comfort and wellbeing in Broadstairs, Kent.
How much does it cost to stay at a care home?
The starting weekly cost for staying at Chartwell House is £1,450, depending on the room chosen and specific care needs. A pre-admission assessment ensures a personalised fee structure, reflecting the unique requirements and preferences of each resident.
What is included in the weekly fees?
Our weekly fees include accommodation, meals, laundry services, personal care support, and medication administration. Residents also have access to our Life Enrichment Programme, which offers a variety of engaging activities and events. Additional services or specific needs may adjust the final fee.
What activities and amenities are available at Chartwell House?
Chartwell House offers an award-winning Life Enrichment Programme built around six principles of wellbeing: Contribute, Grow, Reflect, Feel, Move, and Connect. Activities range from art classes and fitness sessions to intergenerational events and community outings, creating an engaging and supportive environment.
What is the process for moving into a care home?
The process starts with researching and shortlisting homes. At Chartwell House, our Admissions Manager provides guided tours, facilitates assessments, and supports families throughout the transition. We ensure a seamless and personalised experience tailored to each resident’s unique needs.
How can I schedule a visit to Chartwell House in Broadstairs, Kent?
Scheduling a visit is simple. Click the “Arrange a Visit” button on our website or contact our Admissions Manager at 01843 260 970. We’ll be delighted to show you around and answer any questions.
What services/facilities/items are charged as extras?
Extras include transport for appointments, escort services, hairdressing, and chiropody. Charges for these services vary and are offered on a pay-as-you-go basis. Room upgrades or additional specialist care may incur extra fees, depending on specific preferences or requirements.
How can I fund my care fees?
Most residents self-fund using pensions, savings, or property assets. We accept local authority funding options like Deferred Payment Agreements or 12-Week Property Disregards, though third-party top-ups may be necessary to meet our care standards. Professional financial advice is strongly recommended for tailored guidance.
What should I look for when choosing a care home?
Key considerations include the type of care required, the location, fees, and amenities. Resources such as the CQC website, carehome.co.uk, and social media provide insights into care quality and atmosphere. Visiting potential homes helps assess suitability for your loved one.
Do you offer personalised care plans for each resident?
Yes. Each care plan is designed to reflect the resident’s personal history, preferences, and care needs, ensuring they receive comprehensive, compassionate support that enhances their physical, emotional, and social wellbeing.
What dining options are available at Chartwell House?
Dining at Chartwell House features fresh, seasonal ingredients sourced locally. Our chefs create varied menus tailored to individual dietary preferences and nutritional needs, ensuring residents enjoy nourishing and delicious meals that support their overall health and wellbeing
Can residents bring personal belongings or furniture to their rooms?
Yes. Residents are encouraged to personalise their space with cherished items, such as photographs, artwork, or furniture, to create a homely atmosphere. However, we recommend separate insurance coverage for valuable items, as these are not covered by Boutique Care Homes.
What makes Chartwell House in Broadstairs, Kent unique?
Chartwell House combines award-winning care with a vibrant community atmosphere. Located in scenic Broadstairs, the home offers engaging activities, personalised care plans, and a supportive environment that empowers residents to thrive.
Bistro
Ensuite Bedrooms
Hair & Beauty Salon
Hobby Room
Landscaped Gardens
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